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Return Policy

While we hope that you will absolutely love our products, if you are totally unsatisfied with your purchase due to damage or defective workmanship, we will gladly exchange it for your unworn/unwashed items within 10 days of the delivery date. We do not offer refunds for any reason other than out of stock issues. If for reason an item is out of stock, we will contact you immediately and offer suitable substitute if possible to your original purchase. If we cannot find another product that you would accept, we will issue you a full refund.

Please examine all items upon receipt. The following items are final sale and will be denied for exchange:

• Items that are worn, washed or altered including items returned with deodorant, makeup, smoke, perfume and/or stains.
• Exchanges received after 10 days of original shipment date.

If you have any questions about sizing or are unsure, please ask before purchasing or review the measurement chart located in the listing.

Shipping

Turnaround Times

We will strive to produce and ship your order within 10 normal business days. This time is necessary for us to order and receive your garment from the supplier, set-up your decoration, and then once the garment is received, time to decorate and package and ship your order. If you need an order sooner than that, please contact us so we can try our best to accommodate your request.

I received a tracking number but it still says it is in the pre-shipment stage?

Shipment labels are printed 1-2 days before shipping. It may just be awaiting drop-off or pick up from the carrier. Feel free to shoot us an email so we can consider it for you and get you the information you need.

Flat Rate Shipping Cost

• $7.00 USPS Priority Mail
• $25.00 Fed-Ex 2-day Air
• $50.00 Fed-Ex Overnight Air

When will my item ship?:

Due to the hand-decorated nature of each item, the current turnaround time (10 normal business days) applies to ALL orders as stated above (excluding orders for our in-stock caps which will ship within 2 to 3 business days).

My item has shipped, how can I track it?

All items come with a USPS Delivery Confirmation that you can check anytime at USPS.com. Please be aware that it does normally take UP to 24 to 48 hours for new information to be updated. We are only able to see the same information as you do on the tracking information, if you have any questions about your order once it departs, I advise you to contact USPS. We are NOT responsible for packages lost, stolen or damaged during transit. We will offer an exchange or full fulfillment of an order if there is a shipping error on our part. We offer an insurance option on all packages but it is additional and we must be contacted first.

All items hand decorated and shipped from Rochester, NY.

Make sure your ship-to address is correct. We are not responsible for orders returned due to an address error on your part. You will be required to pay reship fee.